Sproutl Reviews

Was annoyed that I signed up for the £10 discount, and didn't realise until checkout that you had to spend £100 to get this. I don't think it was clear at the outset. I almost cancelled my purchase, but reluctantly didn't, but I won't shop here again

The pot and plant were exactly as described on the website and I'm very happy with my purchase. The items arrived promptly and were very well packaged. I'll use Sproutl again. Recommended.

It was my first order with this company and I was so incredibly impressed with the quality , Ellie in customer services was really helpful with all my questions ,
my plants pots arrived quickly and very securely packed . I can highly recommend this company and I’ll be definitely using it again

Professional service and good communication from start to finish.

First time ordering from Sproutl and it was hassle-free. I didn't order any plants so I can't say anything about their quality, but the glazed terracotta pot feet I ordered look really solidly made. A customer rep (Ellie) from Sproutl called me to double check something with my order, and they were very lovely and professional. My order was dispatched within 24 hrs of our call and it arrived the following day. Overall a great first experience so I will happily order from Sproutl again!

Fantastic customer service - would definitely use again. Unfortunately the pot I ordered was broken in transit. However, the communication regarding the issue was great and the issue resolved with minimal effort on my part. You feel as if you're talking to a real person.

I used Sproutl for the first time recently. After searching for a large outdoor plant pot on several sites on line without success I found just I wanted at Sproutl. I received several updates regarding delivery and when the pot arrived it was very well packed with NO plastic. I had also ordered plant pot feet at the same time. These came from a different supplier, arrived the following day and were also well packed. I would certainly use Sproutl again.

Having spent the weekend bemoaning the state of my garden I ordered a selection of plants on Monday lunchtime, and they turned up on Wednesday all ready to be planted. Easy to find something I wanted, and the delivery was really quick.

We had a very good experience with Sproutl. Great communications and customer service. There was actually a small issue with the product that was delivered, which the team resolved fully to our satisfaction. Will use again.

This is a fantastic company to do business with. I recently bought a dwarf palm which is just beautiful. I recently bought a large plant pot which was unfortunately damaged in transit. Anna, customer Services, could not have been more helpful and responsive. I recommend this company without reservation.

I ordered a beautiful pot and it was broken in the box when arrived. I loved the way, the issue has been handled by Sproutl. Very sincere and polite communication + practical and adeptly proceeded solution took away the disappointment of broken pot instantly.

Design and quality of products is very good. Packaging and shipping poor. Both terracotta pots I ordered were damaged. However, the prompt and efficient response by Sproutl staff made up for the loss. They replied with apologies and a refund and voucher to compensate for the inconvenience.

Highly recommended business, fast delivery, top quality plants and outstanding customer services. I placed an order 4pm then received my order next day 11am in great packaging and the Roses were beyond of I expected for such a lower price than other suppliers. Thanks

This was my first time ordering from Sprout, everything was great lovely plants and great packaging just a bit pricey on delivery but in the end you get what you pay for….I have had some real disasters this year from other well known companies so I was really happy to get good plants that arrived in one piece.

Unfortunately my first arrived pot arrived broken it was in 2 pieces as the box was far too big so it rattled around in it. After a quick email to Sproutl Ellie rang me and was so helpful and apologetic and arranged a replacement pot which arrived within a few days. The new planter was in perfect condition, tightly packed in a smaller box, excellent customer services from Ellie means I would order from Sproutl again.